Available Positions

President & CEO

POSITION OVERVIEW: Location: San Diego, CA

Reports to: Board of Directors

WHO WE ARE:

For more than 57 years, Big Brothers Big Sisters of San Diego County (BBBS) has served tens of thousands of children, providing them with caring mentors and role models, who provide a major positive impact on their lives. As an independent affiliate of the nation’s largest donor and volunteer-supported mentoring network, we believe every child has the inherent ability to succeed and thrive in life. With an annual operating budget of $2.9 million and 34 staff members, BBBS provides a one-to-one mentoring model through three programs: (1) Community-based Mentoring, (2) Site-based Mentoring, and (3) Workplace-based Mentoring. In 2018, our organization successfully paired and supported 1,400 children around San Diego County with mentors. Across all our programs, the foundational model remains the same: one child (“Little”) is intentionally “matched” with an adult volunteer (“Big”) in a long-term, professionally supported mentoring relationship. We serve children from all backgrounds across the community, starting at age seven, with support continuing until young adulthood. No matter what age a child enters our program, there are no limits to where he or she can go. To learn more about BBBS, please visit: www.sdbigs.org

POSITION SUMMARY:

Reporting to a 34-member (up to 39 member) Board of Directors, the President & CEO will be involved in nearly every aspect of the organization, playing an instrumental part in its ongoing success. However, primary focus areas for the role are 1) fundraising and donor relations, and 2) building organizational capacity through strategic planning, staff and board development, operational oversight, and program management. In addition to building a strong internal culture, the President & CEO will be highly visible in the community, serving as the chief spokesperson and advocate for the organization’s mission and goals. The role requires a skilled public speaker and storyteller who can passionately and authentically communicate the critical need for and impact of our work.

Priorities for the President & CEO include the following:

Short-term priorities – Year 1

  • Grow and diversify funding streams, focusing on opportunities to increase new revenue by $200,000.
  • Coach, mentor, and develop staff.
  • Create a 5-year strategic plan.
  • Improve business operations, including procuring bids for key vendor contracts.
  • Understand and evaluate effectiveness of program models, design and management.

Long-term priorities – Year 2 and beyond

  • Increase new revenue on year-over-year basis
  • Increase the level of Board engagement and giving potential.
  • Build community and corporate partnerships.
  • Grow operating reserves to $1 million in 5 years.

KEY RESPONSIBILITIES:

Strategic Planning

  • Work closely with the Board and senior BBBS staff in all areas of strategic planning, including organizational growth and change management, with the ability to plan and act ahead of potential impacts.
  • Develop annual operational plans and budgets, and a 5-year strategic plan.
  • Provide vision and oversight for all goals, objectives, and activities as outlined in the operational and strategic plan.

Fundraising /Business Development

  • Plan and execute a comprehensive Development Plan, aligning with BBBS’s strategic master plan, including individual and major gifts, annual giving, planned giving, grants, events and corporate sponsorships.
  • Maintain a personal portfolio of top donors and prospects, and solicit and close major gifts.
  • Build loyal and long-term relationships with key donor segments based on mission, cultivation and stewardship, program outcomes and sound fiscal management.
  • Raise the organization’s public profile by 1) serving as the agency’s spokesperson and advocate and 2) serving as a visible, visionary and influential leader in the community.

Staff and Board Development

  • Promote a supportive workplace culture and create opportunities for professional development.
  • Develop and administer an effective performance management system for all employees that includes annual goal setting and periodic evaluations.
  • Implement a comprehensive staff recruitment, engagement and retention strategy.
  • Provide leadership to and maintain strong relationships with the Board of Directors, committees, and community advisors.

Operational Oversight

  • Manage the agency’s budget and ensure fiscal discipline, budgetary control and financial integrity of all functions under their purview.
  • Guide the development of performance management and reporting systems to measure and communicate outcomes on both a quantitative and qualitative basis.
  • Implement and maintain policies and procedures for sound fiscal management and internal controls, in alignment with Big Brother Big Sisters of America’s (BBBSA) Standards of Practice.
  • Oversee the preparation of monthly financial statements, ensuring they are timely, complete and accurate.

Program Management

  • Achieve programmatic excellence by establishing operational benchmarks, setting timelines, and obtaining the resources needed to achieve strategic goals.
  • Participate in nationwide initiatives, programmatic innovations, best practices and quality standards; adapt these standards to create maximum impact within the local agency’s environment.
  • Establish accountability metrics in alignment with BBBSA’s Standards of Practice for service delivery, with a priority on child safety.

LEADERSHIP & MANAGEMENT STYLE:

  • Passionate: An unwavering dedication and enthusiasm for our mission, which is to empower children through transformative mentorship programs.
  • Resourceful: Entrepreneurial mindset; creative problem-solver, views challenges as opportunities to improve.
  • Servant-leader: Enjoys coaching, mentoring and building teams, and enhancing workplace culture.
  • Community-minded: Understands the community and clients we serve, skilled public speaker and networker, with the ability to communicate sensitivity and with discretion as needed.
  • Tactful & Diplomatic: Exhibits a high level of emotional intelligence, demonstrating empathy and reflective listening skills; willing and able to have difficult conversations as situations might require.
  • Deliberate: Listens, absorbs and reflects before acting.
  • Tenacious: Someone who loves seeing ideas through to execution and impact.
  • Metrics-driven: An innovative thinker, pairing ideas with solutions and measurable outcomes.
  • Planning and Process Management: Exceptional mind for optimizing workflows and managing people, systems, procedures, budgets and programs.
  • Schedule: Ability to work evenings and weekends for events and donor meetings as required. 

QUALIFICATIONS:

  • Executive experience in a nonprofit setting, preferably a youth-focused organization.
  • Experience developing and managing budgets, ideally at the level of $2+ million.
  • Knowledge of nonprofit governance, regulatory requirements and business practices.
  • Demonstrates a sound moral and ethical compass, including integrity, maintaining confidentiality, and exercising discretion at all times.
  • A proven track record of developing individual and corporate relationships and expanding donor bases.
  • Knowledge of and comfort with financial plans, forecasts, budgets, and oversight.
  • Prior experience managing service agreements and vendor contracts.

For more information or to apply, please contact:

Trevor Blair, Principal, Blair Search Partners

trevor@blairsearchpartners.com

 


Customer Relations Specialist – BILINGUAL

REPORTS TO:

Senior Program Manager, Enrollment & Volunteer Initiatives

FLSA STATUS: Hourly, non-exempt    

Full Time

JOB SUMMARY:

This position is responsible for providing high-level customer service in both English and Spanish, in response to all child/parent, volunteer and stakeholder inquiries and assists the Senior Program Manager of Enrollment and Volunteer Initiatives with the enrollment and matching process.

Performance Measures:  The successful incumbent will produce positive outcomes in the following areas:  child/parent and volunteer yield and processing time; and customer satisfaction. May be asked to perform duties within all Service Delivery Model (SDM) functions (CRS, E&MS, MSS) and any program (Community Based and Site Based).

JOB RESPONSIBILITIES:

  1. Ensure that all calls receive an engaging, positive and personalized sales phone response promoting BBBS programs.
  1. Effectively move the child and volunteer from the point of first contact to active enrollment.
    1. Determine the best way to get child, family and volunteer investment in the enrollment process.
    2. Identify and assess any barriers interfering with the initial enrollment process.
    3. Follow process through to next point of contact.
    4. Obtain preliminary contact information of the child, family and volunteer.
  1. Send forms or program information as needed to youth & families and/or school administrators.
  2. Communicate basic information in Spanish to monolingual volunteer, youth and family inquiries, respond to questions, send appropriate paperwork, follow-up in designated timeframe.
  3. Respond to all calls, within 24 business hours, requesting general information; communicate basic program information.
  1. Persistently track and maintain recurring contact with potential youth, families and volunteers who have not yet begun the enrollment process.
  1. Track and document Pre-Match Training confirmations into Salesforce. Confirm completion with volunteers.
  2. Promote BBBS to children, families, and volunteers.        
  3. Enter all inquiries and pertinent volunteer application data into the Salesforce database, ensuring accuracy and timelines of information systems.
  4. Conduct volunteer background checks.
  5. Complete metrics in a timely and accurate manner, and assist in analyzing the data.
  6. Conduct criminal background checks and references for volunteers as needed.
  7. Assist with child and volunteer update interviews.
  8. Conduct volunteer references as part of the volunteer enrollment application process.
  9. Assist the Recruitment Team with quarterly recruitment events as assigned.
  10. Assist with the agency’s administrative, marketing, and fundraising efforts as assigned.
  11. Promote the agency’s marketing and fundraising efforts as assigned.
  12. Other duties as assigned.
JOB QUALIFICATIONS

Bachelor’s degree is required in communications, social services, marketing, or related field preferred.

Strong data entry and typing skills are required.

Knowledge of telephony and technology is preferred.

Ability to fluently speak, read, and write in English and Spanish is required.

Proficient in relevant computer applications.

Experience with Salesforce or other database management systems are strongly preferred.

Flexible and able to adapt to changing priorities, including the ability to multi-task and juggle many competing priorities and deadlines.

REQUIRED SKILLS AND ABILITIES

Must have excellent verbal and written communication skills in English and Spanish as well as excellent presentation, listening, interpersonal, and organizational skills reflecting solid customer service both in-person and by telephone; must have flexibility in scheduling for appointments (some evenings and weekends may be required); ability to relate well in multicultural environments; effectively collaborate with enrollment and matching staff; use time effectively and focus on details.  Must be able to work independently without close management while contributing as a positive team member and possess a strong mission focus.  Must be able to obtain transportation to get to designated meetings throughout the county.

WORK ENVIRONMENT:

Routine office environment

Some local travel required

PHYSICAL DEMANDS:

Ability to sit for long periods of time.  Ability to work effectively using a personal computer for long periods of time.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills.  Contents may be subject to change at any time to meet the needs of the organization.


Marketing and Development Internship

REPORTS TO:  Marketing and Events Specialist

JOB SUMMARY: The primary function of this position is to support BBBS of SDC’s mission through marketing and fundraising support.

JOB RESPONSIBILITIES:

  1. Work with Marketing & Event Specialist to develop social media content (Facebook, Twitter, Instagram)
  2. Assist with collecting and monitoring social media statistics from platforms
  3. Transcribe Youtube videos
  4. Collect and organize match event and agency photos
  5. Gather free and low-cost community activities for Big Ideas published monthly
  6. Convert Leads and Orders to Contacts and Donations
  7. Enter data (donations, in-kind gifts, activity logging, profile notes, etc.)
  8. Assist with administrative tasks
  9. Address and stamp envelopes
  10. Scan in documents and upload them to Salesforce
  11. Merge and proof-read acknowledgment letters
  12. Other duties as assigned.

JOB QUALIFICATIONS

Currently enrolled student with internship requirement. 

REQUIRED SKILLS AND ABILITIES

Must be able to work as a positive team member; possess a strong mission focus. Must have reliable transportation and be able to maintain confidentiality throughout daily operations; effectively collaborate with other agency staff; use time effectively; and focus on details.

WORK ENVIRONMENT:

Routine office environment

PHYSICAL DEMANDS:

Ability to work effectively using a personal computer for long periods.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and required skills.  Contents may be subject to change at any time to meet the needs of the organization.

To apply, please send cover letter and resume to Talia Hazard (TaliaH@SDBigs.org)

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