FLSA STATUS: Hourly, non-exempt, Full Time
REPORTS TO: Lead Beyond School Walls Coordinator
JOB SUMMARY: Essential to the BBBS brand, the primary function of this position is to supervise up to four (4) Beyond School Walls (BSW) program sites, initiate and maintain relationships with corporations and schools, and supervise matches at each program site. This position works to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers. This position performs all duties within all of the Service Delivery Model (SDM) functions (CRS, E&MS, MSS).
Performance Measures: The successful incumbent will produce positive outcomes in the following areas: positive working relationships with school and corporate liaisons, group and one-on-one projects/activities for matches, match supervision rate, overall child safety, and individual and team goals set on a monthly and annual basis.
- Communicate effectively with corporate liaisons and school liaisons to develop and sustain relationships and promote growth of the program.
- Work with corporate liaisons and school liaisons to recruit volunteers and children and provide program orientations and training.
- Coordinate with school liaisons to check student attendance, schedule interviews, and arrange for match support contact meetings.
- Develop and facilitate group and one-on-one projects/activities for each program site as deemed necessary to fit the needs of the matches and hosting corporations.
- Plan and facilitate end of the year, holiday, and summer parties/activities as agency budget and school/corporate partnerships allow.
Client and Volunteer Recruitment/Enrollment/Matching
- Conduct recruitment information sessions for students at schools and volunteers at corporate sites.
- Enter all inquiries and pertinent data into AIM database, ensuring accuracy and timeliness of information entered.
- Conduct interviews of children at each school site.
- Provide comprehensive assessments and match support recommendations for child participation in the program. Assess and apply factors contributing to a successful match.
- Volunteer enrollment assistance as needed:
- Thorough interviews of volunteers at corporate sites
- Comprehensive assessments and match support recommendations for each individual volunteer. Assess and apply factors contributing to a successful match.
- Review and follow up on references as necessary to gain additional data to complete the assessment process.
- Complete background checks and public domain searches for volunteer applicants.
- Participate in match parties with colleagues as needed, conduct pre-match calls to parents and volunteers for all pending matches, and complete match transmission information in AIM within 24 hours of match introductions.
- Travel with students by bus from school to and from corporate sites for each scheduled session.
- Attend and supervise each BSW session.
- Provide ongoing effective match support contacts, including strategic interventions, to strengthen match relationships, match relationship development, positive youth development, and volunteer satisfaction. Provide match support on a frequency according to BBBS Standards, at a minimum.
- Assess and provide for individual training needs, information and support needs for program participants to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer.
- Effectively administer and utilize outcome surveys (SOR & YOS) to assess match impact on youth development.
- Conduct exit interview (in person or by phone) with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly, refer exit interview to supervisor for third party assessment.
- Ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
- Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
- Consult with other service delivery staff and/or supervisor as appropriate.
- Launch new sites as additional corporate partners and schools are identified.
- Assist with and promote the agency’s administrative, marketing, events, and fundraising efforts as assigned.
- Assist with and attend the production of National and/or local agency or agency sponsored events as required.
- Complete other duties as assigned.
Minimum Bachelor’s degree in social services, human services or related field required. Demonstrated ability in providing professional customer service, sound judgment when dealing with volunteers, and excellent interviewing skills. Has an understanding of child development and family dynamics. Excellent public speaking, presentation and writing skills. High level of organization and the ability to multitask and schedule time effectively. Proficiency in Microsoft OFFICE; including Word, Outlook, and Excel.
REQUIRED SKILLS AND ABILITIES:
Excellent verbal and written communication skills reflecting solid customer service both in-person and by telephone. Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction. Effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating. Relate well in multicultural environments. Effectively collaborate with partner liaisons and co-workers. Have reliable transportation to get to designated meetings throughout the county. Be willing to work flexible hours including daytime, evenings, and some weekends. This position is a telecommuting position.
Designated telecommuting position.
Local travel required including, but not limited to, weekly visits to middle schools as well as corporations participating in the BSW programs in San Diego County.
Ability to sit in meetings for long periods of time. Ability to work effectively using a personal computer for long periods of time.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Contents may be subject to change at any time to meet the needs of the organization.
IF INTERESTED, PLEASE SUBMIT COVER LETTER AND RESUME TO KELLY JENSEN (KellyJ@SDBigs.org).